One tag, one fixture, one location.
Everything about the service follows from a single decision: the code is unique per fixture, not per restroom. That is what makes a request actionable and a maintenance report worth reading.
Where it goes
Back of the stall door at seated eye level, and on the partition above each urinal. Vandal-resistant laminate, adhesive-mounted. No power, no network, no drilling.
What it encodes
A short code that resolves to one fixture: bathroomconcierge.com/s/AX7K2. Nothing else. No tracking parameter, no personal data, nothing that works if the tag is peeled off and moved.
What it costs the venue
Nothing to install. Tags, printing, and replacement are ours. A restroom bank of twenty fixtures takes about an hour to tag.
The request arrives already knowing where to go.
A dispatch screen shows the concourse, the restroom, the fixture, and the items. The runner does not phone anyone, does not ask for a description, and does not guess.
Request lands
Handheld alerts, fixture attached. Timer starts against the response target.
Pulled from the cache
A locked stock cabinet inside each restroom bank holds the full catalog. Walking distance is measured in seconds, not terminals.
Handed over
Under the door, or held at the sink. The guest picks on the confirmation screen.
Cabinet reconciles
Each pull decrements stock. Restock triggers on threshold, not on schedule.
Who employs the runner is not settled. There are three workable answers and they produce very different businesses:
Venue staff absorb it
Cheapest to launch and no new headcount. But response time depends on someone else's priorities, and the service quality is not ours to guarantee. Hard to promise an SLA you do not control.
Dedicated attendants
Full control of response time and presentation, which is what the word concierge implies. Highest fixed cost, and only works at scan volumes that support a person standing there.
Existing custodial contractor
They are already in the restroom on a loop and already carry supplies. Requires renegotiating a contract we are not party to, and their incentives are cleaning, not retail.
The pilot is designed to answer this rather than assume it. Start on venue staff, measure real response times against the 6-minute target, and let the volume decide whether a dedicated attendant pays for itself.
The half that has nothing to do with retail.
Guests already know which fixtures are broken. They have simply never had a way to tell anyone that costs less effort than walking away.
Reporting is free and always will be
No charge, no account, three taps. Charging for it would kill the volume, and the volume is the asset. A venue that never sells a single item still gets a live fault feed out of the tags.
What it produces
Time-stamped, fixture-level fault data. Which stalls fail most, which restrooms drift out of standard between inspections, and how long a report sits before someone closes it. That is an operations dataset most venues currently do not have at any price.
See it from the guest's side.
The demo fixture is a stall in Terminal B.